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What We Do

As your partner in healthcare, we help individuals get to better health while supporting insurers, assistance providers and other healthcare companies throughout the medical event and claims process.  Whether you are interested in a specific service or the full clinic, we are ready to support you.  Our network of healthcare providers includes nurses, emergency room doctors, psychologists, social workers, travel clinics and pharmacies to provide the following services:

Products and Services

The first-ever electronic personal health record (PHR) for the individual. This is a secure portal for the patient or healthcare provider to safely upload and store medical data – anything from a list of prescriptions, to an appointment log, to a complete medical record.

Our system does not require the patient to input all information. All that is needed is a basic profile and their authorization (for our organization to retrieve their medical file) and the system will populate the data in a simple, accurate and efficient manner. This means that if the patient does not have the time, inclination or information to populate their records, we are able to retrieve and to keep critical health data up to date on their behalf.

In addition to health information, the GC365 PHR can also store important documents such as health cards, lab tests, requisitions, receipts, insurance policies, claim forms and more. The system can also remind of appointments and medication refills.

The PHR is multilingual – it can be created in and translated into 155 different languages. Prior to a member’s travels, they can order a copy of their PHR and all of the medical data stored in it (reports, scripts, tests, etc.) translated into any language. In the event of a medical emergency, the member can present the attending physician with their PHR in the local language. As a result, the insurer, care provider and the member are better protected against any complications or confusion due to language barriers.

The PHR is bank-level safe, as it is hosted and back-end processed by Symcor (owned by TD, RBC and BMO), the same organization that powers the Canadian banking system.

Translation of PHR and Real-time translation for nurse-to-nurse or doc-to-doc communication

With the member’s consent, we will retrieve their medical record (condensed or the complete record) from their healthcare providers (i.e. family doctor, GP, etc.). Once we have received the contact information of their healthcare providers, we will request the records and upload them into their PHR upon receiving them. Again, this information is used as reference when the member calls for triage or support, anytime, anywhere.

If a member has been referred to a hospital out-of-province, we will send a summary of the medical data to the attending physician to help avoid complications.

In the event that a claim has been opened, the medical data will be accessible to the insurer at that point, as per the effective travel insurance policy. All information is extremely classified and safely secured, and is only shared: with the healthcare professionals attending to the member throughout a medical emergency out-of-province; and with the travel insurance provider when a claim has been opened by the insured.

In addition to using the PHR, members have the option to speak to our nurse care-coordinator directly, in the form of a medical review. This allows us to collect more information that covers health conditions and concerns, vitals, medications, allergies, inoculations, and family history. This information is also stored in our system and is accessible when the member calls us, ensuring the best possible service.

Members have access to a designated nurse care-coordinator 24/7 from anywhere in the world to answer questions, manage their care plans (created by their physicians) including their medications, and keep track of upcoming and ongoing appointments.

The nurse care-coordinator will also maintain their Personal Health Record (PHR) to ensure that it is kept up-to-date with all medical data possible. This includes sharing and collecting information on the member when they have seen a doctor or visited a medical facility out-of-province.

As part of our care coordination services, our nurse care-coordinator will follow up during travel with reminders, messages and calls post-triage.

If the member has been treated or hospitalized abroad, we will connect with them to begin the follow up care process. There are a series of check-ins for the remainder of their trip, to help prevent against any type of relapse and to ensure that their condition improves.

If needed, we will arrange a follow up appointment with their family doctor upon arrival home so that no time is lost. This also provides the family doctor an update on what has happened to their patient outside of ‘office hours’.

When a member requires medical attention, from minor concerns and questions to health complications or events, we are 24/7 telemedicine, available to give personalized health advice and support. We always answer the phone and can conduct consults via SKYPE and video chat.

We can provide on-demand, multilingual access to doctors and nurses. If a member needs to visit a medical facility abroad, our nurses and doctors have the ability to communicate with the local healthcare provider in their language, which helps to avoid confusion and complications in treating the member.

Upon the member’s request during the triage call, we will conference call with an emergency doctor. For assistance with mental health issues, we can provide access to clinical psychologists and social workers.

Our Canadian healthcare team is able to provide prescriptions within Canada. We are able to arrange delivery of prescriptions prescribed by our healthcare team directly to the member anywhere in Canada.

We connect members to the services of a pre-travel clinic for consult and inoculations prior to travel. Our network of travel clinics spans across Canada.

Key Activities

  • Problem-solving
  • Collection and consolidation of medical data (CPP or full record) care plans and care providers
  • Management and secure storage of data
  • Healthcare, telemedicine
  • 24/7, remote, on-demand, virtual, multilingual
  • Coordination of care, worldwide
  • Communication of information to entire healthcare team
  • PHR platform
  • Follow up care, post-visits
  • Domestic and international
  • Prescriptions written and delivered, anywhere in Canada

Benefits

For Partners and End-Users (Individuals)

  • Our collection of medical data saves time and provides more accurate information.  Information is ready to access once a claim has been opened by the insured.
  • Our services help to reduce hospital visits.  This reduction saves millions in hospital visits out-of-province (lower risk).
  • We reduce the risk of reinsurance and risk-sharing among groups of insurers.
  • Our technology is completely customizable.
  • Our partnership provides real care, an added value that gives members a reason to stay.
  • In the event of a member requiring medical attention, we will coordinate care with a medical facility within any designated provider network.
  • We provide on-demand access to quality Canadian healthcare providers at the lowest cost in the industry.
  • Our urgent telemedicine and coordination of care is available to members in any language.
  • Our communication with the primary healthcare provider is ongoing.
  • Management of and navigation through care plans keeps the individual on their path to improved health.
  • The most secure storage of data in the industry.