With the member’s consent, we will retrieve their medical record (condensed or the complete record) from their healthcare providers (i.e. family doctor, GP, etc.). This information is used as reference when the member calls for triage or support, anytime, anywhere.
If a member has been referred to a hospital out-of-province, we will correspond with the attending physician to help avoid complications.
In the event that a claim has been opened, the medical data will be accessible to the insurer at that point, as per the effective insurance policy. All information is extremely classified and safely secured, and is only shared: with the healthcare professionals attending to the member throughout a medical emergency; and with the insurance provider when a claim has been opened by the insured.